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Unqualified With J. Harvey: Kill Them With Kindness. Or Just Kill Them.

Posted July 9th ago via A Socialites Life
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Hallo and Happy Post 4th of July! I spent mine being dragged on a tube behind a very fast boat across the choppy waters of Lake George, NY and trying not to die. That shit would scare Aquaman. I simply had to drink myself into a self-induced coma to calm myself down after my near death experience. The vapors!

This week, a reader is having some trouble with the customer at her call center. Keep reading...



Hallo and Happy Post 4th of July! I spent mine being dragged on a tube behind a very fast boat across the choppy waters of Lake George, NY and trying not to die. That shit would scare Aquaman. I simply had to drink myself into a self-induced coma to calm myself down after my near death experience. The vapors!

This week, a reader is having some trouble with the customer at her call center. Keep reading...

Dear J.,

The thing is, I'm comfortable in my job as a customer service rep in a cubicle-filled call center, and I have the token gay BFF that one of the last writers was having a wet-dream over, and I'm usually  very well-tempered and known for excellent customer service. But recently, which could be for any number of reasons from the credit crunch or some one putting her tampon in the wrong way in the morning before having her coffee, the calls/callers have been beyond the normal snarkiness of what I'd expect from someone in the brokerage business. The callers (which are calling a help line, mind) are becoming extremely vicious and nasty, and nearly abusive over the phone when they can't seem to draw the line between bitching about the company's mistakes (such as setting up this very call center) and my performance on the phone for them. Its not just me who feels the seething burn of these bitches, but the entire floor as a whole. Its getting so bad that my female BFF, who also works there, is ready to quit while I want to smack these people upside the head with a blunt ...

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